We're a small business and we've started using Primaseller recently.
After trying other options and comparing, we're so very impressed with their customer service, available always and responding efficiently within 5 minutes or less, they make all the tricky sides of using a new complex program much easier and pleasant. We're really grateful.
La Dole Rugs
Frequently Asked Questions
What are add-ons?
Once you choose a plan, which has a limited number of Stores, Registers, Users, Warehouses or Products allowed, you can choose add-ons to customize what you want to pick up.
Do you charge per POS order for my Brick and Mortar store?
No – we charge a fixed amount per store per month. It is only for your online channels like Amazon, eBay, Magento, Shopify, etc. that we have limits per plan.
Can I carry over unused stores, users, etc. to my next period?
Once the period of you subscription expires, a fresh subscription needs to be created
How do I pay?
Once you start our free trial, you can either pay from the My Accounts Page or reach out to us at email@example.com so we can help you complete your subscription.
I want to only use your online integrations and not your POS. Is that possible?
All our plans include atleast 1 POS. If you have orders that are very high (more than 5000 per month), please reach out to us at firstname.lastname@example.org and we could work out a plan for you.
Do you charge for additional online integrations?
No – we do not want to penalize you to sell in multiple online channels. Use as many of our available integrations as you like.
What if I do not like your product?
We provide a 14 day free trial for you to evaluate our product. Please feel free to explore and reach out to our support team to figure out how the product suits you. Once paid, we do not refund. However, you need not renew your subscription. Fingers crossed, this won't happen.
Is there a discount for Non-Profit Organizations wanting to use Primaseller?
We provide a 30% discount for Non-Profit Organizations. If you are a Non-Profit Organization, please get in touch with us at email@example.com to avail the discount.
What setup data do I need before I get started?
Pretty much only your product catalogue – an excel file that has all your Product Names, SKU Codes and Pricing. You can also create your catalogue one by one if you’re just beginning to start your business. If this is already available in any of your online channels, we can fetch and auto-create these products.
What gets counted as an online order?
Any order received through our current online sales channel integrations or through the use of our external APIs will be considered as an Online Order for billing purposes. We do not consider POS Orders and Manual or Portal based B2B orders for billing purposes.
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