Frequently Asked Questions

This FAQ page will cover questions related to pricing, integrations, features available and much more. However, if you feel your question is still unanswered, feel free to reach out to us either by mailing us at sales@primaseller.com or by chatting with us directly through the chat module at the bottom right.


Integrations
Q. I have multiple retail stores. Will Primaseller work for me?

Totally. We support inventory management of multiple POS stores.

Q. I have multiple online stores. Will Primaseller work for me?

We integrate with marketplaces, like Amazon, eBay, and Flipkart, and eCommerce platforms like Magento and Shopify. (Isn’t Primaseller the best?)


Features

Q. If I don’t have a steady internet connection, will Primaseller work for me?

Primaseller’s solutions work on the cloud so that you get real time updates of your inventory and orders.Hence it is important that you subscribe to a steady internet connection for Primaseller to work.

Q. I am a wholesaler/distributor. Can Primaseller work for me?

Without doubt! Check out our B2B features for more information. You won’t be disappointed.

Q. What category of products does Primaseller cater to?

Primaseller works great for most categories. However if you have a grocery or FMCG store, we are yet to build some features which will enable your business. Watch this space.


Pricing

Q. Where do I see the pricing for your software?

Head over to pricing page to check out how affordably priced we are.

Q. What are add-ons?

Once you choose a plan, which has a limited number of stores, registers, users, warehouses or products allowed, you can choose add-ons to customize what you want to pick up.

Q. Do you charge per POS order for my Brick and Mortar store?

No – we charge a fixed amount per store per month. It is only for your online channels like Amazon, eBay, Magento, Shopify, etc. that we charge per order.

Q. Can I carry over unused stores, users, etc. to my next period?

Once the period of your subscription expires, a fresh subscription needs to be created.

Q. How do I pay?

Once you start our free trial, you can either pay from the My Accounts Page or reach out to us at support@primaseller.com so we can help you complete your subscription.

Q. I want to only use your online integrations and not your POS. Is that possible?

All our plans include at least 1 POS. If you have orders that are very high (more than 5000 per month), please reach out to us at sales@primaseller.com and we could work out a plan for you.

Q. Do you charge for additional online integrations?

No – we do not want to penalize you to sell in multiple online channels. We only charge you when you earn money in the form of an order from any of these channels. While we do not make custom integrations, we will constantly keep adding to it.

Q. What if I do not like your product?

We provide a 14 day free trial for you to evaluate our product. Please feel free to explore and reach out to our support team to figure out how the product suits you. Once paid, we do not refund. However, you need not renew your subscription. Fingers crossed, this won’t happen. 🙂


Setting Up

Q. How can I set up Primaseller?

Setting up Primaseller is a very easy 4 step process. We have an extensive database of support documents to guide you through this and also chat support to make setting Primaseller up feel like a breeze.

Q. What setup data do I need before I get started?

Pretty much only your product catalog – an excel file that has all your Product Names, SKU Codes and Pricing. You can also create your catalog one by one if you’re just beginning to start your business. If this is already available in any of your online channels, we can fetch and auto-create these products.

Q. Can someone from your team come over and set Primaseller up for me?

Unfortunately, no. This is because setting up Primaseller is easy and only a 4 step process. However, we have a great set of support documents and an ever ready support team that’ll be happy to answer your questions.


Miscellaneous

Q. Do you have a free trial? If yes, how do I sign up?

Yes we do have a 14 day free trial. You can signup here and can create an account for yourself.

Q. I would like a demo of the software, before I sign up. Is that possible?

Absolutely! Click on any of the Request A Demo links on the site and fill out the information asked. Our team will get in touch with you at a time suitable to you for the demo.

Q. Will Primaseller work in my country?

Yup. Primaseller will work in any country as long as you have an internet connection.

Q. What is a register?

A register represents a billing counter in your retail store. The word register comes from the term cash-register. However, it represents a single user who scans and bills for each customer. You may have more than one counters in your store which will require you to create additional registers in Primaseller.

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